Terms & Conditions
1. PRESENTATION
The purpose of this document is to establish the rules that regulate the use and protection of users of this website, www.ryans.es, belonging to Ocean and Ryans Management, SL, TAX-ID / NIF: B21616145 (hereinafter, Ryans Hotels) with headquarters at C/ Jaume I s/n, Edificio Odysseus – 07817 Sant Jordi, Ibiza, Spain, Tel. +34 971 591 214
Ryans Hotels uses the www.ryans.es website to make information and staff services related to our hotels available, such as online reservations for rooms and additional services, customer and labour market services, seeking to improve the business relationship we have with our customers and efficiently managing the requests they make.
The use of the website and/or its services will imply the full and unreserved acceptance, and the validity that it entails, of each and every one of the General Conditions provided for in these rules of use. Access to and use of certain services offered to users in www.ryans.es may be subject to certain conditions that, depending on the specific case of the plug-in, or replace these rules of use. For this reason, the user, prior to accessing and using the services and contents, must read and accept these conditions.
2. USE OF THE WEBSITE AND SERVICES
The user undertakes to use the www.ryans.es website and the services offered to him/her through the website, in accordance with the dictates of the law, morality, good customs and public order, as well as the terms stipulated in these Terms of Use. As a result, he/she is under the express obligation not to use the www.ryans.es website or its services for purposes or effects that are unlawful or contrary to the provisions of these Terms of Use, harmful to the rights or interests of third parties that, in any way, may damage the website www.ryans.es or prevent it from being used normally.
Ryans Hotels may, in order to improve the operation of its website and for the benefit of users, unilaterally modify, at any time and without prior notice, the services offered or any substantial aspect of the current website, or the technical and operational conditions or the conditions of use of the services in www.ryans.es.
Access to any kind of content on the website does not imply any right for its reproduction and/or distribution and it is not permitted to do so without the prior consent of Ryans Hotels.
3. PROTECTION OF PRIVATE USER INFORMATION BY RYANS HOTELS
Ryans Hotels undertakes to comply with current legislation on the protection of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights. Through the following privacy policy, Ryans Hotels informs its customers of the following considerations:
3.1 Transaction Security. Reservations for Ryans Hotels are managed by NEOBOOKINGS FISCAL DATA. The confidentiality of the data is fully guaranteed, both with respect to personal data and credit card information to guarantee the reservation. Similarly, the customer who makes a booking is informed that their personal data and booking information will be communicated to those companies that have to intervene in the booking and/or travel process and to the destination hotel, regardless of the country in which such companies may be located, with the resulting possibility of international data transfer, all for the sole purpose of managing the booking and guaranteeing the correct execution. Ryans Hotels undertakes to treat your personal data confidentially, to use them only for the purposes indicated and to collect and store them on servers located in the European Data Protection Area or in countries with equivalent legislation according to the guidelines of the Spanish Data Protection Agency.
3.2 Any sensitive information submitted, including your credit card number, will be encrypted via SSL protocol and protected from third parties.
3.3 Data Protection. Ryans Hotels guarantees the protection and confidentiality of personal data, of any kind, provided to us by our customers, whether of typical users or those who use the labour market services.
All information provided by our clients to Ryans Hotels, or to its employees, will be included in our databases managed under the responsibility of Ocean and Ryans Management SL., a company that operates in the market under the Ryans Hotels brand and manages this website.
The main purpose of this database is to maintain commercial relations with our customers derived from the provision of hotel and catering services, the performance of statistical studies, as well as, if you authorise it, the sending of advertising related to the products and services marketed. Treatment is lawful based on at least one of the following conditions:
a) You gave your consent to the processing of your personal data for the purposes set out above;
b) the processing is necessary for the performance of a contract to which you are a party;
c) the processing is necessary for compliance with a legal obligation applicable to Ryans Hotels.
Ryans Hotels may transfer your personal data to the following group companies that appear as redirects of this website, dedicated to the provision of hotel and catering services (Ocean and Ryans Management SL / Eijo S. A. / Trenela Investments S. L. / White Land Investments S. L. / Cesa 2012 S. L. / Ryans La Marina S. L. / Ocean Barcelona Hoteles S.L. / Ryans Lola's S. L. / Las Setas Hotel Grayma S.L) for the same purposes which have been indicated in the previous paragraph. In the event of the transfer of your personal data to third parties, you will be duly informed of the company that transfers them, the third party to whom they are transferred, the type of activities to which they are dedicated and the purpose for which the transfer responds.
Ryans Hotels guarantees the confidentiality of the data provided and guarantees that under no circumstances will information be provided to third parties for any other use without the prior and express consent of our customers.
3.4
If you are an applicant for one of the jobs offered through the website and having received your CV by electronic means, and in compliance with current regulations on the protection of personal data and the current Law on Information Society Services and Electronic Commerce, We inform you that your personal data, including your email address, will become part of our database whose purpose is to select personnel for our services. If you are not selected, your data will be kept for a reasonable time, never more than one year unless you indicate otherwise, in case a vacancy arises. The processing is lawful on the basis that you have provided us with the information and given your consent to it. We notify you of the possibility of exercising your rights of access, rectification, deletion, opposition, limitation of processing, data portability and not to be subject to automated individualized decisions, including the profiling of such data, by contacting: OD Group, 07817 Sant Jordi, Ibiza, Spain or by email to the address marketing@ryans.es, indicating in the subject the legend "DATA PROTECTION" and accompanying your request with a copy of a Valid official document that proves their identity.
3.5
We inform you that Ryans Hotels has adopted the legally required security measures in its facilities, systems and files required by data protection legislation. Likewise, Ryans Hotels, as the data controller, guarantees the confidentiality of personal data, although it will disclose to the competent public authorities the personal data and any other information that is in its possession or accessible through its systems and is required in accordance with the applicable legal provisions.
You, as the owner of the data, are responsible, in any case, for the veracity, accuracy, validity, authenticity and relevance of the personal data provided. Failure to provide the personal information that appears on the registration form as mandatory may result in us not being able to respond to your request.
By virtue of the provisions of the legislation on the protection of personal data, the owner of the personal data may exercise their rights of access, rectification, deletion, opposition, limitation of processing, data portability and not to be subject to automated individualized decisions, including profiling, by writing to: OD Group, C/ Jaume I s/n, Edificio Odysseus, 07817 Sant Jordi, Ibiza, Spain or by email to the address marketing@ryans.es indicating in the subject the legend "DATA PROTECTION" and accompanying your request with a copy of a valid official document that proves your identity.
4. COOKIES POLICY
We also inform you that our server may send a file ('cookie') to your computer, which will provide us with technical information about the chosen language and other navigation options of the pages you visit through www.ryans.es. In any case, you have the possibility of configuring your computer so that it refuses the installation of these cookies.
In accordance with Spanish legislation that regulates the use of cookies in relation to the provision of electronic communications services, as established in Royal Decree-Law 13/2012 of 30 March, we inform you about the cookies used on the website of hotels and Ryans Hotels why they are used. In the same way, Ryans Hotels informs you that, by browsing the Website, you are giving your consent for them to be used.
The cookies used on our website include both ours and those of third parties and that allow us to store and access information in relation to the language, the type of browser used and other general characteristics predefined by the user, as well as to track and analyse the activity carried out, in order to introduce improvements and to provide our services in a more efficient and personalized way. Ryans Hotels does not use advertising or behavioral advertising cookies.
The use of cookies offers numerous advantages in the provision of information technology services, since, among others:
(i) that make it easier for the user to navigate the Web and access the different services offered;
(ii) which means that users do not have to set general, predefined characteristics each time they enter the Website;
(iii) that allow us to improve the operation and services provided through the Website, after the corresponding analysis of the information obtained through the cookies installed. However, users can set their browser to accept or reject cookies, or select allowed and excluded cookies, by following one of the following procedures, depending on the browser used.
On its website, Ryans Hotels uses cookies to analyse the user's browsing interests, their expressed preferences, the way they interact with the website, the advertisements shown and opened, the web pages visited. We do this to improve the optimization of the advertising spaces offered on our websites to deliver advertisements of interest to users, so that we can identify the effectiveness of advertising campaigns and improve them. (Sojern / The Hotel Network).
Google Analytics: These are the analytics tools that help websites and app owners understand how their visitors interact with their properties. You may use a set of cookies to collect information and report website usage statistics without personally identifying Google visitors.
The tracking and behavior of users of the websites with which they are associated.
Specifically, on the user's device, Ryans Hotels stores Google Analytics analysis cookies. Users can exclude their individual activity by means of the exclusion systems provided by Google Analytics.
This is a table of cookie information
__utma google-analytics.com ga.js.
2 years This cookie keeps track of the number of times a user has visited your site, and when the first and last visits were. Level 2
__utmb google-analytics.com ga.js.
30 minutes This cookie helps to calculate the duration of a user's visit by storing the time the user enters. Level 2
__utmc google-analytics.com ga.js.
Expires with session This cookie helps to calculate the duration of a user's visit by storing the time when the user leaves the page. Level 2
__utmz google-analytics.com ga.js.
This cookie does not lose sight of where the visitor came from, which search engine was used, which link he/she clicked on, what keywords were used and from where in the world the page was accessed. Level 2
__utmli google-analytics.com ga.js.
These Google Analytics cookies generate an anonymous user identifier, which is used to count the number of times a user visits the site. It also records the first and last time the user visited the website. It also calculates when a session ended, the origin and the user's keywords. Level 2
At the very least, ct_bm, OptanonConsent and PHPSESSID cookies should be included and it would be advisable for the table of cookies to be formatted as follows:
Cookie | Headline | Expiration | Functionality
Social media cookies:
In particular, Ryans Hotels uses social media share buttons, which make it possible to share the content of our website on different social networks:
Facebook.com 2 years Level 2
The cookies detailed above are classified into an "intrusion level" on a scale of 1 to 3, where:
Level 1: corresponds to cookies for internal use that are essential for the provision of the service requested by the user.
Level 2: corresponds to anonymous cookies, for internal use necessary for the maintenance of content and navigation, as well as cookies managed by third parties within the framework of the services expressly requested by the user on their websites (for example, Facebook or Twitter social plugins).
Level 3: corresponds to cookies managed by third parties within the framework of the services that are not expressly requested by the user, which allows them to be tracked through websites that are not owned by Ryans Hotels. The specification of this level is accompanied by its owner. The use of level 3 cookies is subject to the user's prior authorisation by means of express confirmation of acceptance.
This Cookies Policy may vary depending on the cookies used. We encourage you to review this policy each time you access our website in order to be properly informed about how and for what purpose we use cookies and to be aware of any changes in the type of data that is collected.
If you wish to ask any questions about our Cookies Policy, or revoke the consent previously given, you can contact THE COMPANY through the following email address marketing@ryans.es indicating in the subject "Cookies Policy".
5- Intellectual property.
All the contents of the Website, including texts, images, graphics or source code, are protected by intellectual and industrial property rights. Therefore, such content may not be reproduced, distributed or transformed without the prior and explicit permission of Ryans Hotels. Users may access the content and make authorised private copies provided that the elements reproduced are not subsequently transferred to third parties, installed on network servers, or exploited in any way.
6- Links and Limitation of Liability.
Any link to electronic and Internet media on the Ryans Hotels website, although added as an improvement to it, is not controlled by Ryans Hotels, so Ryans Hotels is not responsible for the contents of any linked site, or any link found in any linked site, or any changes or updates to such sites. Ryans Hotels is not responsible for acts of "webcasting" or any other form of transmission made from any linked site. Ryans Hotels provides these links for the convenience of the end user, and does not in any way imply a suggestion, invitation or recommendation to visit the destinations, and their inclusion does not imply approval of the site by Ryans Hotels.
Ryans Hotels is not responsible for the use that each user makes of the materials made available on this website or for the actions carried out based on them. The content of the Website is of a general nature and merely informative. The Owner will not assume responsibility for the content or operation of third-party websites to which the user of the Website may access through any type of link.
Ryans Hotels declines any responsibility, to the extent permitted by law, for damages arising from the presence of viruses, the actions of third parties that violate property rights, honour, privacy or illegal advertising.
If any user or third party considers that any illegal act of any kind is being committed on the Website, they must send a communication from Ryans Hotels to the email address that appears in our identification data. He must duly identify himself, specifying the facts he denounces.
7- Modifications
Ryans Hotels reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. Both in terms of the contents of the website, as well as in its conditions of use and privacy policies. Such modifications may be made at any time and without prior notice.
8- Online Dispute Resolution
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide the client with the following link that allows access to the European Union's online dispute resolution platform. Link to ODR platform: http://ec.europa.eu/consumers/odr/
9. Warranty and discontinuation of services
Ryans Hotels makes every effort to maintain the continuity of the services and information offered through its website www.ryans.es. However, it cannot guarantee the continuity and availability of these services in the future.
Ryans Hotels is not responsible for any damage or loss of any nature that may be due to the malfunction or unavailability of the www.ryans.es website and its related communication systems, due to force majeure or interruption or interference in the information transmission networks.
10. CONTACT INFORMATION
In accordance with the provisions of Article 10 of Law 34/2002, on Information Society Services and Electronic Commerce, all our customers, users and visitors are informed about the legal information relating to the company that owns the website located at the Internet address:
www.ryans.es
Razón Social: Ocean y Ryans Management, S.L.
Fiscal address: C/ Jaume I s/n, Edificio Odysseus
C.I.F. (Tax Identification Code): B21616145
Commercial Register: Commercial Register Data
You can contact Ryans Hotels by the following methods:
In writing to:
OD Group
Ocean y Ryans Management, S.L.
C/ Jaume I s/n, Edificio Odysseus – 07817 Sant Jordi, Ibiza, Spain
Email: marketing@ryans.es
11. APPLICABLE JURISDICTION
The Ryans Hotels website is governed by Spanish law, and in order to resolve any dispute that may arise with users, with respect to the conditions of use and any other claim related to the contents and services of the website, these disputes will be submitted to the Judges and Courts of Ibiza, and shall be interpreted in accordance with Spanish law, the parties expressly waiving their own jurisdiction or any other that may correspond to them.